CW99 Privacy Policy – How We Handle Your Data in Pakistan

1 Introduction

CW99 (operating at cw99.vip) takes the privacy of its players seriously. This Privacy Policy describes how we collect, use, store and protect personal information when you visit our website, register an account or use any feature of the CW99 platform — including live casino, sports betting, slots, fish games and the mobile app available through the Download section.

By creating a CW99 account or using the platform, you acknowledge that you have read this policy and understand how your data will be handled. If you have any questions about anything in this document, please reach out to our support team through live chat before completing your registration.

This policy should be read alongside the CW99 Terms and Conditions, which govern your overall use of the platform. Together, these two documents set out the full picture of your relationship with CW99.

2 Data We Collect

The personal information CW99 collects falls into the following categories:

Registration and Identity Data

When you create a CW99 account, we collect your full name, date of birth, contact information (phone number and email address) and the login credentials you choose. This is the core data needed to operate your account.

Identity Verification Data

When you request a withdrawal or when our systems flag an account for verification, we may ask for a copy of a government-issued identity document (CNIC or passport) and, in some cases, a selfie or proof of address. This data is used solely for verification and fraud prevention — it is not used for any marketing purpose.

Financial and Transaction Data

We record all deposits and withdrawals including the amounts, timestamps and the payment channel used (JazzCash, Easypaisa, Raast, bank transfer or card). We do not store full card numbers — card transactions are processed by certified payment providers who handle sensitive card data on our behalf.

Gameplay and Betting Data

CW99 records your game activity — which games you played, bet amounts, game outcomes and session duration. This data is used for account management, bonus tracking and responsible gaming monitoring. It is not shared externally for profiling purposes.

Technical and Device Data

When you access cw99.vip, our servers automatically log your IP address, browser type, operating system, device type and the pages you visit. This is standard technical data collected by all web platforms and is used for security monitoring and platform performance improvement.

3 How We Collect Your Data

CW99 collects data through three main channels:

• Directly from you — through the registration form, account settings, deposit and withdrawal requests, and any communication you have with our support team.
• Automatically from your device — through server logs, cookies and similar technologies when you browse cw99.vip or use the CW99 app. This includes IP address, session data and device information.
• From payment providers — when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or another payment channel, we receive a transaction confirmation containing the details needed to credit or debit your account. The payment provider handles sensitive financial data on their side.

We do not purchase data lists from third parties or collect data through social media platforms for advertising purposes.

4 Why We Use Your Data

CW99 uses your personal information for the following purposes:

1. Operating your account — processing your registration, managing your balance, tracking your bets and paying out winnings. Without this, the platform cannot function.
2. Processing PKR transactions — handling deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment channels.
3. Identity verification — confirming you are who you say you are before releasing a withdrawal, and verifying you meet the minimum age requirement of 18 years.
4. Fraud and security — detecting suspicious account activity, preventing duplicate account abuse, and protecting CW99 and its players from financial fraud.
5. Responsible gaming — monitoring gameplay patterns to identify signs of problem gaming behaviour and to apply any limits or restrictions requested by the player.
6. Customer support — using your account history and communication records to resolve queries and disputes effectively.
7. Platform improvement — using anonymised aggregate data to understand how players use the platform and to improve navigation, game selection and technical performance.
8. Legal compliance — retaining transaction and identity records as required by applicable regulations for fraud prevention and financial accountability.

5 Who We Share Your Data With

CW99 shares player data only where it is necessary to operate the platform. The categories of recipients are:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data needed to complete deposits and withdrawals. They are bound by their own privacy obligations and handle financial data under their own security standards.
• Game software providers — providers such as Pragmatic Play, PG Soft, NetEnt and others may receive a session token to authenticate your game session. They do not receive your full personal profile, financial data or contact details.
• Fraud prevention services — we use third-party fraud detection tools that may process IP address, device fingerprint and transaction pattern data to identify suspicious activity.
• Identity verification services — if you are asked to verify your identity, your documents may be processed by a third-party KYC (Know Your Customer) service provider operating under appropriate data protection standards.
• Legal and regulatory bodies — if required by law, valid legal process or to protect the rights of CW99 and its players, we may disclose data to relevant authorities.

All third parties who process data on CW99's behalf are required to handle it securely and use it only for the specific purpose for which it was shared. CW99 does not authorise third parties to use your data for their own marketing.

6 Payment Data and Financial Information

All real-money transactions on CW99 are processed in PKR. When you deposit or withdraw using JazzCash, Easypaisa or Raast, the transaction flows through that provider's own infrastructure. CW99 receives a confirmation record but does not store your mobile wallet credentials or PIN codes.

For card transactions, payment card data (card number, CVV, expiry) is handled directly by our certified payment gateway partner and is not stored on CW99's own servers. CW99 receives only a tokenised reference to the transaction.

CW99 retains transaction history records — amounts, dates, methods — for the period required by applicable financial regulations and for dispute resolution purposes.

7 Cookies and Tracking Technologies

CW99 uses cookies and similar technologies (local storage, session tokens) to operate the platform. Cookies are small text files stored on your device when you visit a website. Here is how we use them:

• Essential cookies — required for the platform to function. They keep you logged in, maintain your session state during a game, and ensure your account data loads correctly. These cannot be disabled without breaking core platform functionality.
• Security cookies — used to detect and prevent cross-site request forgery and other common web security attacks.
• Analytics cookies — anonymised data about how pages are used, which games are most visited and where players encounter navigation issues. This data is aggregated and not linked to individual identities.
• Preference cookies — remember settings you have chosen, such as language preference or notification settings.

CW99 does not use advertising cookies or allow third-party advertising networks to place cookies on cw99.vip. Your browsing on CW99 is not tracked for the purpose of serving you adverts on other websites.

You can manage cookie settings in your browser. Note that disabling essential cookies will prevent core platform features from working correctly.

8 How Long We Keep Your Data

CW99 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or for as long as required by applicable regulations. The general retention approach is:

• Active accounts — all account data is retained while your account remains open and active.
• Closed accounts — following voluntary or involuntary account closure, CW99 retains identity verification documents and transaction history for a period of five years for fraud prevention and financial accountability purposes. After that period, records are deleted or anonymised.
• Support communications — chat logs and support ticket records are retained for 24 months to enable effective dispute resolution.
• Technical logs — server logs containing IP and device data are typically retained for 90 days for security monitoring and then deleted.

If you request deletion of your data, we will action that request for the data we are able to delete. Some data (primarily financial transaction records) must be retained for regulatory reasons even after an account closure — we will explain this clearly when handling any deletion request.

9 Security Measures

CW99 implements technical and organisational security measures appropriate to the risks associated with processing player data. These include:

• HTTPS with TLS encryption for all data in transit between your device and cw99.vip
• Encryption of sensitive stored data including identity documents and account credentials
• Access controls that limit which team members can access player personal data, based on their role and necessity
• Regular security reviews and vulnerability monitoring of the platform infrastructure
• Two-factor authentication options for account login to reduce the risk of unauthorised account access
• Automated fraud monitoring systems that flag unusual account activity for review

Despite these measures, no internet-based platform can guarantee absolute security. We strongly recommend that players use a strong, unique password for their CW99 account and do not share login credentials with anyone.

10 Your Rights Over Your Personal Data

CW99 respects your rights as a data subject. You can exercise the following rights by contacting our support team:

To exercise any of these rights, contact our support team via live chat or by email to the address shown in the footer. We will respond within a reasonable period and verify your identity before disclosing or modifying any data.

11 Minors and Under-18 Protection

CW99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under 18 years of age. If a person under 18 registers an account, it will be closed as soon as this is discovered and any personal data collected will be deleted.

If you are a parent or guardian and believe your child has accessed or registered on CW99, please contact our support team immediately through live chat. We will take prompt action to close the account and handle any data in accordance with this policy.

12 International Data Transfers

To deliver the CW99 platform, some of your data may be processed by servers or service providers located outside Pakistan — for example, the cloud infrastructure supporting cw99.vip or the servers operated by game software providers.

Where data is transferred outside Pakistan, CW99 takes steps to ensure that the transfer is conducted under appropriate contractual safeguards and that the receiving party applies a standard of data protection equivalent to the commitments set out in this policy.

Payment data shared with JazzCash and Easypaisa is processed in accordance with those providers' own policies and the regulatory requirements applicable to licensed mobile financial service providers in Pakistan.

13 Changes to This Privacy Policy

CW99 may update this Privacy Policy from time to time. When we make significant changes — such as collecting new categories of data or changing how we share data — we will notify registered players through a notice on the platform or by message to your registered contact details.

The "Last updated" date at the top of this policy indicates when the most recent revision was made. We recommend checking this page periodically if you want to stay current on how CW99 handles data. Continued use of the platform after an update has been published constitutes acceptance of the revised policy.

14 Contact Us About Privacy

If you have a question, concern or request related to this Privacy Policy or how CW99 handles your personal data, please contact us through the following channels:

• Live chat — available 24/7 from within the CW99 platform. This is the fastest way to reach the team for urgent queries.
• Email — shown in the footer of this page. For privacy-related requests (access, correction, deletion), email is the recommended channel as it creates a written record of the request and our response.

We aim to acknowledge all privacy-related requests within 2 working days and to resolve or respond in full within 14 working days. For complex requests — such as a full data export — we will confirm a timeline with you at the point of acknowledgement.